Privacy Policy & SMS Messaging Policy
KOA Services LLC
Last Updated: July 1, 2026
KOA Services LLC provides the administrative foundation and operational support necessary for agencies and businesses to maintain compliance and peak organization. We are dedicated to ensuring your firm remains contract-ready and focused on its primary objectives.
Your privacy is a cornerstone of our relationship. This policy outlines our standards for collecting, utilizing, and safeguarding your information, as well as your rights regarding your personal data. By engaging with our services, you consent to the practices detailed herein.
Key Definitions
Account: A personalized access point for our secure services and updates.
Company: KOA Services LLC, located at 1050 Fording Island Road STE C, Bluffton, SC 29910. Also referred to as “We,” “Us,” or “Our.”
Cookies: Digital identifiers that enhance site functionality and user experience.
Device: Any hardware used to access our site (e.g., computer, smartphone).
Personal Data: Any information identifying an individual.
Service: The administrative solutions and digital platforms provided by KOA Services.
Service Providers: Trusted third-party partners who assist in our operations.
Usage Data: Information recorded automatically via your interaction with our site.
Information We Collect
Personal Information: We may collect your name, phone number, email, physical address, service requirements, and payment details when applicable.
Usage Data: This includes IP addresses, browser types, device identifiers, and patterns of interaction with our website.
How We Utilize Your Data
KOA Services LLC processes your information to:
- Deliver requested administrative and operational support
- Manage your account and facilitate professional communication
- Provide essential service updates and notifications
- Enhance website performance and user accessibility
- Fulfill all legal and regulatory obligations
Data Sharing Practices
We share information only when essential for service delivery. This includes:
- Employees and Contractors: Authorized personnel requiring access to perform their duties.
- Service Providers: Vendors assisting with hosting, payment processing, analytics, and communication tools.
- Legal Requirements: We may disclose data if mandated by law or to protect our legal interests.
We strictly prohibit the sale or rental of your personal data to third parties for marketing purposes.
SMS Messaging Policy
KOA Services LLC provides SMS notifications to consented clients to ensure timely administrative updates.
Purpose of Messages: Communications include appointment confirmations, service alerts, and customer support responses.
Opt-In Consent: You grant consent by submitting web forms, requesting services, or providing your mobile number for communication purposes. Consent is not a condition of purchase.
Frequency & Rates: Message frequency depends on your service level. Standard carrier message and data rates may apply.
Opt-Out & Help: To stop receiving messages, reply STOP. For support, reply HELP or contact us directly.
Data Privacy: Mobile numbers and SMS consent details are never shared with third parties for promotional or marketing activities.
Client Communications
By providing contact details, you may receive emails and service notifications. To opt-out of marketing emails, contact info@koaservice.com. To cease SMS messages, reply STOP.
Data Security and Retention
We retain data only as long as required for service delivery, legal compliance, or dispute resolution. We employ industry-standard security protocols to protect your information, though no digital transmission is entirely risk-free.
Additional Provisions
Children’s Privacy: Our services are designed for individuals aged 18 and older. We do not knowingly collect data from minors.
Your Rights: You may access, correct, or request the deletion of your personal data at any time. Contact us to exercise these rights.
Do Not Track: Our platform currently does not respond to DNT signals.
Cookie Usage: We utilize cookies for performance optimization. Settings can be managed through your browser.
Policy Updates
We may periodically revise this policy. All changes will be published here with an updated effective date.
Contact Information
For inquiries regarding your privacy or communications, please reach out to:
KOA Services LLC
1050 Fording Island Road STE C
Bluffton, SC 29910
Phone: 803-565-3250
Email: privacy@koaservice.com
By utilizing our services, you acknowledge that you have reviewed and understand this Privacy Policy and SMS Messaging Policy.