Terms & Conditions

Last Updated: 7/1/2026
1. SCOPE OF AGREEMENT
These Terms and Conditions govern your engagement with www.koaservice.com, which is owned and managed by KOA Services. By accessing this business support services platform, you acknowledge that you have reviewed, understood, and agreed to adhere to these terms at all times.
PLEASE NOTE: THIS AGREEMENT INCLUDES A BINDING DISPUTE RESOLUTION PROVISION THAT AFFECTS YOUR LEGAL RIGHTS. PLEASE REVIEW IT THOROUGHLY.
2. INTELLECTUAL PROPERTY
All content hosted on this Site—including graphics, text, logos, proprietary documents, and downloadable files—is the exclusive property of KOA Services or its creators and is protected by intellectual property laws.
3. AGE ELIGIBILITY
You must be at least 18 years old to use this Site. By accessing our services, you confirm that you meet this age requirement. KOA Services assumes no liability for fraudulent age declarations.
4. ACCEPTABLE USE GUIDELINES
You agree to utilize our Site solely for lawful purposes. Prohibited actions include, but are not limited to:
- Infringing upon the intellectual property rights of KOA Services or third parties;
- Unauthorized access (hacking) into other user accounts;
- Engaging in fraudulent activities.
We reserve the right to restrict or terminate access and pursue legal action for any conduct that violates these standards.
5. ACCOUNT MANAGEMENT
When maintaining an account, you are responsible for:
- Safeguarding your login credentials and ensuring account privacy;
- Providing accurate, current, and truthful personal information.
We reserve the right to suspend accounts that breach these terms or engage in illegal activities.
6. THIRD-PARTY CONTENT AND SERVICES
Our Site may feature products or services from third parties. We do not warrant the accuracy, quality, or reliability of these external offerings.
7. EXTERNAL LINKS
We provide links to third-party sites for your convenience. KOA Services does not control and is not liable for the content, privacy policies, or practices of external websites. We encourage you to review their terms before engagement.
8. LIMITATION OF LIABILITY
To the fullest extent permitted by law, KOA Services and its officers, directors, and affiliates shall not be liable for any claims, losses, or legal expenses resulting from your use of this Site.
9. INDEMNIFICATION
You agree to indemnify and hold KOA Services and its representatives harmless from any liabilities, damages, or legal fees arising from your use of the Site or your violation of these terms.
10. GOVERNING LAW
These terms are governed by and construed in accordance with the laws of South Carolina.
11. DISPUTE RESOLUTION
If a dispute arises, both parties agree to first seek an informal resolution. If unsuccessful, the matter shall be submitted to a neutral mediator, followed by binding arbitration if mediation fails. The prevailing party shall be responsible for the costs of these proceedings. Each party retains the right to seek injunctive relief or pursue claims in small claims court.
12. SEVERABILITY
If any provision of this agreement is found to be invalid or unenforceable, that specific provision will be removed, while the remaining terms will continue in full effect.
13. UPDATES TO TERMS
We may modify these terms to remain compliant with legal standards or operational changes. Users will be notified of significant changes via email or a public notice on our Site.
14. COMMUNICATION CONSENT (SMS & EMAIL)
By providing your contact details, you consent to receive service updates, account notifications, and marketing materials via email, SMS, and telephone (including automated systems). Standard messaging and data rates apply. You may opt out of emails by contacting info@koaservice.com or reply STOP to unsubscribe from text messages.
15. CONTACT INFORMATION
For questions or concerns, please reach us at:
Phone: (803)-565-3250
Email: info@koaservice.com
Address: 1050 Fording Island Road STE C, Bluffton, SC 29910
16. WARRANTY DISCLAIMER
OUR SERVICES ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT GUARANTEE THAT THE SITE WILL BE ERROR-FREE, SECURE, OR INTERRUPTED. YOUR USE OF OUR SERVICES IS AT YOUR OWN SOLE RISK.
17. MISCELLANEOUS
Unauthorized use of the KOA Services logo is strictly prohibited without written consent. This agreement represents the full understanding between the parties and may only be modified in writing by an authorized representative.
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INVOICE TERMS & CONDITIONS
SERVICES: KOA Services will deliver the specific tasks outlined in the invoice. Requests for additional support will be subject to new agreements.
CONSULTATION: We provide one scheduled pre-service consultation via phone or video to align on project objectives.
TOTAL COST: The invoiced amount covers all professional fees, travel, administrative expenses, and subcontractor costs. Payment must follow the provided instructions.
PAYMENT TERMS: Full payment for setup services is required 24 hours prior to commencement unless otherwise agreed in writing.
TRANSACTION FEES: Processing fees apply to card and EFT payments. To avoid these fees, payments can be made via Zelle to bank@koaservice.com (Account Name: KOA Service).
LATE PAYMENTS: Payments delayed by more than 14 days will incur monthly late fees until the balance is resolved.
SOFTWARE & EXPENSES: Clients are responsible for procurement and costs associated with third-party software or licenses required for their specific project.
CANCELLATION & REFUNDS: All sales are final once work has started. Refund requests for canceled services are not accepted, and a  fee applies to returned payments.
CONFIDENTIALITY: Both parties agree to protect sensitive information shared during the engagement. This obligation survives the termination of the service agreement.
PROPRIETARY RIGHTS: KOA Services retains ownership of all work produced but grants the client a non-exclusive license for its intended business use. Any "work for hire" designations are finalized only upon full payment.
RELATIONSHIP: KOA Services operates as an independent contractor. No employer-employee or partnership relationship is established.
LIABILITY LIMIT: Our total liability for any claim arising from our services shall not exceed the total project cost paid by the client.
CANCELLATION NOTICE: Clients must provide 60 days' notice for cancellations. Rescheduling requires 24 hours' notice. Missed obligations or "no-shows" resulted in immediate payment of outstanding balances.
FORCE MAJEURE: Neither party is liable for failure to perform due to catastrophic events beyond their reasonable control, such as natural disasters or acts of war.
NOTICES: Official communications should be sent via Fax (8035653250), Email (info@koaservice.com), or certified mail to our Bluffton, SC office.