Senior Project Manager – Customer Transformation Program
Remote - Must be at Columbus, OH
Job Title: Senior Project Manager
Travel Requirement: Occasional travel as needed
Employment Type: Contract
Work Authorization: Must be authorized to work in the U.S. (No sponsorships, F-1, OPT, or other visas)
Position Summary
We are seeking an experienced Senior Project Manager to lead a high-stakes Customer Transformation Program for our client . You will orchestrate complex operational shifts and technical integrations to redefine the client experience. The ideal candidate will bridge the gap between strategic vision and tactical execution, ensuring all deliverables meet our rigorous standards for excellence and efficiency.
Key Responsibilities
- • Direct the lifecycle of a large-scale customer transformation program from inception to delivery.
• Define project scopes, goals, and deliverables that support business objectives in collaboration with senior management.
• Manage cross-functional teams and stakeholders to ensure alignment and accountability.
• Identify and mitigate project risks while maintaining high-quality operational standards.
• Develop and monitor detailed project schedules and performance metrics.
• Facilitate regular project status meetings and transparent communication across all departments.
Required Qualifications
- • Bachelor’s degree in Business Administration, Project Management, or a related field.
• Minimum of 8-10 years of experience in project management with a focus on transformation programs.
• Proven track record of managing multi-million dollar budgets and complex technical workstreams.
• Mastery of project management methodologies such as Agile, Waterfall, or Hybrid.
• Exceptional leadership and stakeholder management capabilities in a remote environment.
Preferred Qualifications
- • PMP or PgMP certification is highly desirable.
• Experience within the financial services industry or professional services sectors.
• Advanced proficiency in enterprise-level project management software and Jira.
• Strong background in change management and organizational design.
Ready to lead a transformative journey and drive operational excellence? We invite you to contribute your expertise to Koa Services.